I agree. Going out of your way to help a customer will pay huge dividends. Product knowledge is equally important. I worked at an ind. supply outfit for a few month's and the boss disagreed that product knowledge is the most important aspect of selling. There's a good reason he's not doing as well as he could be. He also doesn't know as much as he thinks he does. Dave
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Today's Featured Article - Harvestin Hay: The Early Years (Part 2) - by Pat Browning. The summer of 1950 was the start of a new era in farming for our family. I was thirteen, and Kathy (my oldest sister) was seven. At this age, I believed tractor farming was the only way, hot stuff -- and given a chance I probably would have used the tractor, Dad's first, a 1936 Model "A" John Deere, to go bring in the cows! And I think Dad was ready for some automation too. And so it was that we acquired a good, used J. I. Case, wire tie hay baler. In addition to a person to drive th
... [Read Article]
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