Re: Yankees and buying parts....

Posted by NC Wayne on December 09, 2005 at 21:41:53 from (64.12.117.7):

In Reply to: Yankees and buying parts.... posted by NC Wayne on December 08, 2005 at 20:56:20:

Thanks for the replys. For those that don't think it's a matter of being above or below the Mason Dixon line all I can say is yes I've gotten voice mail for companies all over, that's normal anymore, but have never been told that the whole sales staff was out to lunch by any company that wasn't based in the North. I've called this outfit in the past when the problem wasn't urgent and caught the guy I normally deal with at lunch and simply left a voice message and he did return my calls as soon as he got back. In this instance though it was an emergency and the operator was the only "warm body" I could actually get hold of, that is if you don't count the times my call got bounced to the sister company that was next door who couldn't do anything the operator couldn't do. --- As for the company being Union shop it isn't.---The comment was made about flying by the seat of your pants instead of planning ahead. I try to keep the more common "problem parts" on hand for this customers machines and I normally have a spare motor but I had just put the spare on another machine and the one that blew out hadn't been on very long so I hadn't really been in any rush to spend $400 for a part that shouldn't have been needed for along time. Do you typically go out and buy a spare water pump for your car right after you put a new one on?--- Even if it was a Christmas party they should have left somebody there to sell parts. Just like the time I called and the whole sales staf was in a meeting. You can't sell anything if nobody is there to take the orders, that's obvious even to this country boy.......OK, I'm through venting so I'll hush. I understand the world doesn't revolve around me and the problems my customer has but I also know that the whole reason to be in business is customer service and if you can't offer that you shouldn't be in business.............

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