Far from an expert here - but I've done a dozen or so floors. Only one pre-finished though. So - just giving my non-expert opinion.
Haven't used bellawood, but I've heard good things about the brand. However I believe that within any company's line they'll have higher and lower grade products.
When you pay a lot less for flooring, it's either real thin, or you're typically getting the "seconds" - you'll find inconsistency in color, lots of short lengths, and in the worst case, mismatched widths.
(that's not to suggest that lumber liquidators only sells seconds - I've been very happy with the stuff I've bought there.)
As for customer service, it's like any national chain - a LOT depends on the local management. Every store is different. I've got one near me and I'd actually rank them very high with service. The guys know flooring and I'd recommend them.
A kitchen's kind of a unique area for hardwood - in most other rooms, you tend to cover the floor with an area rug and/or furniture. So, worse case scenario you get some less than perfect areas, it's not the end of the world.
If it were me, for a high traffic, wide open visible space like a kitchen, and you're not talking huge footage to raise the price too high - I'd spend a little extra to be sure you're getting top quality stuff.
More than anything, you want something that's going to handle the foot traffic. Especially if you've got an exterior door in the kitchen.
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Today's Featured Article - New Life for an Old Allis - by Tyler Woods. My friend Jon, has an old '39 Allis Chalmers B. He thought it a marginal tractor that had long since served its time. She smoked terribly and never had much power but he couldn't afford another so he was limping along with what he had. Jon's Allis has a small front loader and though it doesn't carry much, it serves his needs. It was the hard starting and low power that made him think it was time to replace the old girl. Jon called me to help him discover why his tractor wouldn't start
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