Did you offer to pay for the info up front? I'm guessing not, and therein lies the answer. Why should they provide you the info for free? In their eyes, they have a capital investment in repairing vehicles, why should they help you do it cheaper for free. Same with the parts guy. From his perspective, looking up parts for a 20 year old truck is usually a waste of time, so he does not try hard, if he happens to find the part it usually does not sell anyway. I don't condone this, I think every person in the door should be treated as a potential customer, and are at my shop, but some people become jaded, especially in the dealer world.
This used to happen all the time at the Cadillac dealer I worked. We had manuals back to '77. If you were a good parts customer or patient, we would look stuff up or photocopy. Come in acting like we owed you something and we wouldn't have it.
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Today's Featured Article - New Life for an Old Allis - by Tyler Woods. My friend Jon, has an old '39 Allis Chalmers B. He thought it a marginal tractor that had long since served its time. She smoked terribly and never had much power but he couldn't afford another so he was limping along with what he had. Jon's Allis has a small front loader and though it doesn't carry much, it serves his needs. It was the hard starting and low power that made him think it was time to replace the old girl. Jon called me to help him discover why his tractor wouldn't start
... [Read Article]
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