THANK GOD i dont have to deal with the public anymore! I dont believe your doing wrong,and it also sounds to me like your too low on your charges.Charge way more than that here anyway,but thats your buisness. The only thing i tried to do back in the day, when dealing with a new customer,was to make sure they always knew the charges before hand. Ive been in the same boat as you so many times,and argued with so many customers,that i simply insisted that our secretary/dispatcher quoted all the prices everytime she took a call.Nothing would make me madder than having someone sit and watch you work all day and then argue about the bill. Thats the only advice I can offer,except that if you stay in buisness long enough,you will run accross folks who will argue about the bill EVERYTIME REGARDLESS!Those are the ones who i always hated to see call. Funny thing is,they were always the ones who said they had used everyone else in town also, much like your fine gentleman! LOL for some reason it always made me curious when a guy called for service from a town 30 miles away, and you knew there were several folks who were perfectly competent working closer....
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Today's Featured Article - Harvestin Hay: The Early Years (Part 2) - by Pat Browning. The summer of 1950 was the start of a new era in farming for our family. I was thirteen, and Kathy (my oldest sister) was seven. At this age, I believed tractor farming was the only way, hot stuff -- and given a chance I probably would have used the tractor, Dad's first, a 1936 Model "A" John Deere, to go bring in the cows! And I think Dad was ready for some automation too. And so it was that we acquired a good, used J. I. Case, wire tie hay baler. In addition to a person to drive th
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