I used to sell and rent water softeners so I learned a little about them. The first step in the regen is filling the brine tank. Then it slowly siphons the "brine" through the media tank, stripping the hardness out and down the drain. There should always be 3-4 inches of water left in the tank, but nowhere near 1/3 full in between regens. Almost all softeners despite having a timer regenerate after a number of gallons have gone through. This is determined by a "waterwheel" which is behind/below the timer. The timer is there to kick in to delay the regen until during the night. A separate line to the kitchen sink is rare because it would take a new dedicated run of pipe and would be the most expensive part of the install. The control on yours is not working properly. I would expect that it is in the valve that controls the water flow paths. A tech is not going to try to fix it, he will replace the whole control head. I would call a local independent as opposed to one of the big companies. The local companies are started by the "cream of the crop" from the big companies so they know more and are usually more sensitive to building a satisfied customer base.
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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