Posted by Jiles on December 08, 2011 at 07:37:07 from (68.62.164.204):
I have a BOSCH Tassimo Coffee Maker that cost over $100.00. For those who are not familiar, it makes individual cups from a small packet.
Anyway, it stopped working and I called the company.
The rep asked for identification numbers on the bottom of maker, asked what the problem was and asked how long I had owned it. I stated "two or three years"
After a brief wait, he asked my name and mailing address. I asked "what for"? and he informed me that they take care of customers and will send me a NEW maker and all they require is that I send them the old one and they pay postage!
Just refreshing to have some customer service in today's market.
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Today's Featured Article - An Old-Time Tractor Demonstration - by Kim Pratt. Sam was born in rural Kansas in 1926. His dad was a hard-working farmer and the children worked hard everyday to help ends meet. In the rural area he grew up in, the highlight of the week was Saturday when many people took a break from their work to go to town. It was on one such Saturday in the early 1940's when Sam was 16 years old that he ended up in Dennison, Kansas to watch a demonstration of a new tractor being put on by a local dealer. It was an Allis-Chalmers tractor dealership,
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